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FAQ

What is IT support?

Basically, IT support can encompass many things, as it refers to any kind of assistance with technology-related devices, products and services. In a business context, it primarily refers to assistance with monitoring and maintaining software systems, networks and IT infrastructures.

Why IT support?

In many workplaces today, there is an increased need for technical devices such as printers, internet, networks, software systems, etc. to function optimally and as intended. Technical problems, system downtime and hardware difficulties can quickly lead to significant operational and financial consequences. Technology is changing and as everyday life becomes more digitalized, it is important to stay up to date to avoid technical issues.

What is the difference between IT service and IT support?

Generally speaking, IT service and IT support focus on helping customers. IT service refers to the installation, configuration and setup of IT infrastructure, software systems, IT equipment, etc. The difference is that IT service involves the use of business-critical technologies and solutions to improve the business. Unlike IT support, it does not involve monitoring and maintenance.

What is the difference between “IT support” and IT helpdesk?

In many contexts, IT helpdesk and IT support are used interchangeably. Although both terms deal with technical issues, there is a difference between them. IT support deals with specific help for users/customers with complicated technical issues. In contrast, IT helpdesk deals with quick help for less complicated issues such as blue screen errors, overheating, frozen computer screens, etc.

What is IT operations?

In general, IT operations is the operation of the entire IT infrastructure and environment of the company, association, organization, etc. It involves managing, updating, backing up, updating, monitoring and maintaining business critical and relevant networks, servers, technical systems and devices. In most cases, it involves outsourcing IT operations to an external IT partner.

Why outsource IT operations?

For some businesses, their IT solutions can be far too cumbersome and complex for them to manage themselves. Not everyone has the necessary technical skills and resources to run their IT infrastructure in-house. It can therefore be very strategic and cost-effective to outsource operations to an external IT partner.

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TripleIT ApS | VAT/CVR DK29527784
Charlottenlund Stationsplads 2
2920 Charlottenlund
+45 4445 1585
mail@tripleit.dk

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